How to fix when internet is connected but browser doesn’t work?

In this article we will consider a rather ambiguous problem: a connection is present in the network, but here in the browser it is impossible to go to any web resource. It is true, at times, there may be a situation in which the notification area clearly indicates that the user has access to the Internet, i. E. there is no red X or yellow exclamation mark on the connection icon, but the browser is persistently trying to prove to him the opposite, issuing various errors and notifications about the problems.

Reading these lines, you probably also yourself have faced this strange problem. Fortunately, there are a number of methods by which you can try to eliminate this turmoil. Also, it should be noted that this problem can occur absolutely on all versions of the Windows operating system, connection types and browsers, so that no one will be left behind. So, let’s see what you can do if you can access the network, but the browser refuses to work.


Internet is connected but browser doesn’t work: how to fix

Well, as we said at the very beginning of the article, the problem is extremely ambiguous – and behind it there can be a huge number of reasons. Nevertheless, we recommend that you simply execute a series of several solutions that are likely to be able to get you out of this not-so-understandable situation. Let’s see what you can do …

Change the address of the DNS server for the network connection

First of all, try using a different DNS server to understand if the problem is yours, provided by the provider. The thing is that sometimes the ISP’s DNS server can experience some problems with its operation, as a result of which the connection to the network technically remains, but it’s impossible to make the transition to any web resource. As a rule, providers solve such problems very quickly, however you can check this probability simply by using the services of Google public DNS-servers.

How to do it? You just need to change the DNS server address for your network connection – and it’s in the hat. This is done in a simple way (the steps are taken for the example of Windows 10, but you can use them for other versions of the system):

  • right-click the network connection icon in the notification area and select “Open” Network and Internet Options “;
  • then click on the “Adapter Settings” option;
  • find in the new window your network connection (adapter) and double-click it with the left mouse button to go
  • into the properties;
  • then click on the “Properties” button;
  • select “IP version 4” or “IP version 6” (depending on the type of your network connection) and click the “Properties” button;
  • tick the option “Use the following DNS server addresses”;
  • place address for the main and for an alternate DNS server;
  • save the changes.

After changing the parameters of your network connection, try to enter your browser and go to a web resource. As a rule, this problem arises nevertheless due to the temporary idle DNS server of the provider, which, as you already know, can easily be bypassed.

Well, did you solve the problem? If not, then let’s move on. And then we have another solution, which concerns the DNS.

Clear the DNS cache on the computer

Perhaps you have lost the ability to navigate to Web resources through a browser because of the DNS cache that has accumulated in your system. This sometimes happens – and this problem is solved with the help of a simple command entered in the system console.

So, to reset the DNS resolver cache, you need to do the following:

  • press the Windows + X key combination;
  • select “Command line (administrator)”;
  • open the console, enter the ipconfig /flushdns command in it and press Enter;
  • wait until the command completes, and close the console.

Open the browser and try to visit some site. If the result is zero, try restarting the computer after you run the command, and then check the browser again. It did not help – we move on.

Disable a proxy server in the connection settings

Another reason why you might have difficulty with the transition to various resources on the network is the activated function for using a proxy server for local connections. Perhaps you activated this function yourself, perhaps it was done by some application on your system. Either way, you need to check if it’s included. To do this, do the following:

  • click Windows + S;
  • enter “Control Panel” in the search engine and select the found system element;
  • open the “Browser Settings” section in the panel;
  • go to the “Connections” tab and click the “Network Settings” button;
  • if the option “Use a proxy server for local connection (does not apply to dial-up or VPN connections)” is checked, then remove it and save the changes;
  • Restart your computer.

If you really had for some reason activated the specified function, then by disabling it, open the browser and check whether you can go to some page on the network.

Reset your network connection settings

Who knows, something could have been changed in the settings of your network connection settings, after which you can no longer use it normally to access the Internet. Fortunately, you can easily reset these parameters with the help of several commands. To apply them, you need to do the following:

  • press the Windows + X key combination;
  • select “Command line (administrator)”;
  • open the console, enter into it the following set of commands:
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /renew
    • ipconfig /release
  • After completing the commands, restart your computer.

Open the browser again and see if everything is right. As a rule, by this time many users get to fix the problem. However, if you did not succeed, then we have the last tip for you: use an antivirus and scan the system for viruses.

Notify of
Inline Feedbacks
View all comments