Diablo III hangs with the error «the program Stopped working..»

Diablo III from Blizzard recently began to “sin” the sudden appearance of errors during the game on your own or someone else’s server. The «Diablo III Retail shutdown program» error appears after a random time on the server. This happens without any prior updates or changes to the client. Despite uncertainty about the causes of the failure, working solutions to the error already exist.

Method # 1: recover broken files

Blizzard’s gaming platform has a special tool that checks and restores game files. It may happen that some files have been saved incorrectly, deleted or blocked by antivirus. In these cases, the recovery method helps.

How to check the file Diablo III:

  1. Open the app “Battle.net”.
  2. Go to the tab with “Diablo III”.
  3. Under the name of the game, but above the gallery with the news, click on the”Settings”.
  4. Select the option “Check and restore”.
  5. In the notification that appears, click on the “start scan”button.
  6. Waiting for the end of the procedure and check the performance of the game.

Method # 2: check your game download and update

Usually check the actual updates are done automatically when opening the app «Battle.net». Because of the lag of the program, updates can not be checked or installed correctly. In this case, we recommend that you manually start the update search.

How to start the update:

  1. In the application from Blizzard on the tab “Diablo III” click on the button ” Settings”;
  2. Select ” check for updates”;
  3. The expected completion of the search and click the “Play”button.

Method # 3: reduce graphics quality

Often the reason for the failure is that the computer simply does not pull the graphics on the current settings. The graphics card or processor overheats and a critical error occurs. Lowering graphics is able to remove the crashing.

How to change graphics quality:

  1. Open the game and go to “Settings”.
  2. In the” Graphics “in the” Quality “set” Average “or”Minimum”.
  3. Reload the game.

Method # 4: edit the d3prefs game configuration file.txt

At this point, we propose to “play around” with the maximum level of fps, but first you need to make some adjustments to the file.

Step-by-step instructions:

  1. Go to the folder ” my documents “(Windows 7) or” Documents ” (Windows 10).
  2. Open the D3Prefs file.txt with a Notepad pre-installed in the system.
  3. Look for a string with the parameter “HardwareClass” and set the value to 1.
  4. Save the changes and close the file.
  5. Open the game and go to “Settings”.
  6. Find 2 controller FPS, set the upper value at 60-100 fps.

Some users notice a fix after setting a limit of 32 fps.

It is not possible to determine exactly what fps value will help to fix the problem in a particular case. We’ll have to experiment and find the value that prevent critical errors and provide a comfortable game.

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