BETA week reward received and then it vanished! Support Useless

I have been playing Red Dead 2 since it’s release and have played the online beta from day 1.

Like many people I got a nice 15 Gold bar and $250 surprise on December 7th.
Wow, thank you Rockstar!

However on my next login, it had all disappeared again!!!!!!!!!

Rockstar support is cutting and pasting the same old rubbish into my support request and not fixing what is obviously a BUG.

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