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Error 102 when starting Sims 4

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It gives an error: “Failed to load the game. Error code 102: 70s7f9a6: 8998dd17. It is recommended that you restart the game. ” I contacted technical support, I was disappointed that technical support was silent and did not like to lose so many completed game stages and generations of families.
Restarting the computer as a whole – does not give any results.

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