My game crashes when I open my map or hit escape for menu.

My game crashes when I open my map or hit escape for menu. If I do this in the first 10 minutes of gameplay I crash no matter what. After like 10 minutes its random if it will either crash or actually work and let me open my map or escape for the menu. I’m not sure why this happens. Any help at all would be greatly appreciated in resolving this. The support team has tried helping and I’ve spent two hours with one of the people and none of that worked. Hoping maybe this will.

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