Not able to claim my ps4 free horse and sattle/outfit/ or gun

I cannot claim my any of my free ps4 exclusive prizes. I sold my starter horse to open space then wasnt able to claim the arabian red horse and now iam stucl woth the scrawny nag. I just started and barely have any money. Maybe its because i made a character and deleted it to start over but i never claimed any items with the first character, i looked online at reddot forums and people said you can delete and get your items back its not fair

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