How to Fix PS4 Error Code NP-38551-2?

Error NP-38551-2 popped up when I tried to activate my PS4 as primary. I’ve never had this problem before. The console is pretty old and worked fine until recently. Has anyone had the same problem?


Error NP-38551-2 appears when the PS4 is activated too often as the primary console. This error can be solved using the following steps:

  • restart PS4;
  • restart router ( if available) with 5-10 minutes delay;
  • wait half an hour or an hour and try to activate PS4 again;
  • install the latest version of the system software.
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