Unable to connect to Character Creator

Since the new winter update 12/20/2019 I went in to change the appearance of the character but the server will not connect resulting in a 30+ minute waiting on the loading screen that just continues transitions of game screenshots. I have already verified my files and fully closed the game. And suggesting on how to report this or tell if its a known error. A fellow friend is unable to connect to it as well. Resulting in the same continuous loading screen.

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