Unable to connect to Character Creator

Since the new winter update 12/20/2019 I went in to change the appearance of the character but the server will not connect resulting in a 30+ minute waiting on the loading screen that just continues transitions of game screenshots. I have already verified my files and fully closed the game. And suggesting on how to report this or tell if its a known error. A fellow friend is unable to connect to it as well. Resulting in the same continuous loading screen.

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Hello Lady Butler & –Outlaw–

I’ve been  experiencing this problem too (on PC).

As soon as I log on if I try changing my character’s appearance, or joining a new Free Roam server the game gets locked in a forever-loading-screen.

However, I have found a work-around! 😀

As soon as you log in…

– Open the [Main Menu] (Esc on PC).
– Select [Progress].
– Select [Story Missions].
– Choose any Mission (I’ve picked Kerosene, Tar, and Greed… cuz I like riding the train XD).
– Complete the Mission.

Upon re-entering the world after completing the Mission, you can now access changing your character’s appearance/chagning Free Roam servers.

I have no idea why this works, but it has been working for me. o_o

I hope that helps. 🙂