Why disable my account and delete online roles?

Today, I opened the online game normally, and as always, encountered cheaters in the open battle. I want to solve this problem through any method that any search engine can find. I try to change the role to achieve the purpose of entering a single player. But as soon as I load the online progress, the account is banned. I want to ask you to give an accurate answer. Why not ban the wanton cheaters and choose to ban players like me who are forced to enter the single player battle!
Please think twice

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